Terms of Use
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Legal

Comments and Complaints

We do want to hear from you

If you have contacted us recently, we would very much appreciate it if you could give us some feedback on your most recent call.

We will keep all your comments confidential and anonymous, unless you give us permission to use your responses.

We aim to provide the best service we can, and your comments will help us develop the service to ensure that it meets the needs of all our callers.

 

POLICY STATEMENT

  1. Any complaint made about the service or individual helpline volunteers will be taken seriously and investigated fully and sympathetically in accordance with the complaints procedure
  2. The complaints procedure is put in place to ensure that anyone wishing to complain can do so in the way that is most convenient for them
  3. A complaint, for the purposes of this process, is understood to mean a criticism of the nature and / or content of the service provided
  4. A complaint cannot be made about a call whilst the call is on-going. A complaint must be made on a different occasion, as detailed below
  5. Complaints made against the service are used to improve and develop the service.

 

HOW WILL THE COMPLAINT BE INVESTIGATED?

  1. The complaint will be investigated by individuals more senior to the sevadar who had handled the call, in a consistent way, regardless of whether it has been received over the phone, via email or through the post.
  2. Due to the sensitivity of the workings of the Sikh Helpline, the final outcome on the investigation will for the purpose of data protection, only related to the complainant via telephone.
  3. Any decision made by the Sikh Helpline will be final.

Sikh Helpline respects the privacy of our users and is strongly committed to protecting your privacy. This privacy policy sets out how Sikh Helpline uses and protects information provided by you when you use this website. It does not apply to other Sikh Helpline products or services.

Sikh Helpline is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sikh Helpline may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are updated with any changes.

1. What we collect and what do we do with the data

We collect personal information that you voluntarily provide on this website, which may include your name, address, email address, etc.

We use this information to communicate with you and to provide you with your requested service or product.

If you choose to opt-in to our mailing list, we may also use your contact information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

2. Security

We are committed to ensuring that your information is secure. Any personal information you provide to Sikh Helpline is kept on secure servers. Sikh Helpline uses reasonable administrative, technical, personnel and physical measures (a) to safeguard personal information against loss, theft, unauthorized use, disclosure, or modification; and (b) to ensure the integrity of the personal information.

3. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

4. Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to reveal the information. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the contact address. We will promptly correct any information found to be incorrect.

5. Disclosure of Personal Information

Sikh Helpline may disclose your personal information to unaffiliated third parties if we believe in good faith that such disclosure is necessary (a) to comply with the law or in response to a subpoena, court order, government request, or other legal process; (b) to protect the interests, rights, safety, or property of Sikh Helpline or others; (c) to enforce any terms of service on this website; (d) to provide you with the services or products requested by you and to perform other activities related to such services and products, including billing and collection; (e) to provide you with information, special offers, or promotions from Sikh Helpline to which you consented; or (f) to operate Sikh Helpline's systems properly. Sikh Helpline makes reasonable efforts to limit disclosure of your personal information to its designated service providers in the same manner as set forth in this paragraph.

The use of this website is subject to the following terms and conditions:

1. Usage of Website/Data

  • All information furnished by us is supplied in strict confidence for your exclusive use.
  • You undertake not to divulge the information to any third party for commercial purposes without the written consent of Sikh Helpline, and shall indemnify and keep Sikh Helpline indemnified at all times against all claims, actions, proceedings, losses and damages arising from the breach of such undertaking.
  • Click here to review this website?s Privacy Policy.
  • You are solely responsible for all information retrieved, stored and transmitted through this website.
  • You shall comply with the rules of any network or Internet Service Provider through which you access this website.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

2. Proprietary Rights

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the Copyright Act, which forms part of these terms and conditions.

3. Restrictions on Use of Materials

Any redistribution or reproduction of part or all of the contents in this website, in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

4. Right of Access

Sikh Helpline reserves all rights to deny or restrict access to this website to any particular person, or to block access from a particular Internet address to this website, at any time, without ascribing any reasons whatsoever.

5. Prohibited Use

You shall not:

  • Create a link to this website from another website or document, cache or frame this website, without prior written consent from Sikh Helpline.
  • Use this website or the services for any unlawful purpose including but not limited to criminal purposes;
  • Violate or attempt to violate the security of this website and/or linked web sites. This includes but not limited to accessing data and information not intended for you or logging onto a server or account, which you are not authorized to access, attempting to probe, scan or test the vulnerability of a system or network or attempting to breach security or authentication measures without proper authorization;
  • Do anything or cause anything to be done which may be in breach of the Internet Code of Practice, any regulations, guidelines or instructions in whatsoever form that the Media Development Authority may issue from time to time relating to the Services or otherwise;

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6. Indemnity

  • All information and services on this website are provided "AS IS". Sikh Helpline, its affiliates or suppliers make no representations or warranties of any kind whatsoever as to the content or services available.
  • You acknowledge and agree that access to and usage of this website is at your own risk and agree to indemnify and keep Sikh Helpline indemnified against all losses (direct, indirect, incidental and consequential), claims, demands, damages, expenses (including attorney's fees) or liabilities whatsoever including but not limited to defamation, infringement of intellectual property rights, death, bodily injury, property damage or pecuniary losses howsoever arising out of or in connection with your access to Sikh Helpline Website, and the use of information or services provided by Sikh Helpline.
  • The aforementioned limitation on liability shall be to the maximum degree permitted by applicable law. If, notwithstanding the above, liability is imposed upon Sikh Helpline, then you agree that Sikh Helpline's total liability for any or all of your losses or injuries from Sikh Helpline's acts or omissions, regardless of the nature of the legal or equitable claim, shall not exceed the amount paid by you to Sikh Helpline for the product(s) you purchase from Sikh Helpline.
  • Sikh Helpline does not warrant that any web sites linked to this website will be free of any operational errors, nor that it will be free of virus or other harmful component. Sikh Helpline is not liable for any information provided by other websites linked to this website and vice versa.

7. Governing Laws

This Agreement shall be governed by all applicable laws of the Republic of Singapore relating to the Services, including but not limited to, Broadcasting Act, Computer Misuse Act, Copyright Act, Electronic Transactions Act, Telecommunications Act, including any regulation made pursuant thereto and any items and conditions of any license granted Sikh Helpline by the local Internet Service Provider. SSikh Helpline hereby submits to the exclusive jurisdiction of the Singapore courts.

8. Disclaimer

Sikh Helpline reserves the right to change this website and the contents, presentation, user facilities and availability of services, at its sole discretion without any advance notice.

You acknowledge that Sikh Helpline does not warrant or guarantee the timeliness, currency, accuracy, completeness or fitness for a particular purpose of the information or services provided.

You have the responsibility of evaluating the accuracy, completeness and usefulness of the website and information provided.

You acknowledge that usage is at your own risk and therefore agree that Sikh Helpline will not be liable for any loss, damage or injury caused in whole or in part by Sikh Helpline's negligence in procuring, compiling, collecting, interpreting, reporting, communicating or delivering the information.

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Address
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86 Birmingham St,
Oldbury, West Midlands,
B69 4EB, U.K.

Hotlines:
0845 644 0704

07999 004 363

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